Embracing Innovation: How The RTC Is Using Technology To Improve Transit

Advances in Artificial Intelligence (AI) are helping the RTC improve customer service and safety. (Photo courtesy of the RTC)

By MJ Maynard-Carey, CEO of the Regional Transportation Commission of Southern Nevada

At the Regional Transportation Commission of Southern Nevada (RTC) our mission extends far beyond providing public transit. We manage roadway funding and planning, oversee traffic operations, and operate Southern Nevada’s public bike share system. Serving 2.4 million residents and welcoming over 40 million visitors annually, we face many of the same challenges as other transportation agencies — but with a uniquely broad scope.

Last year, we provided more than 52 million passenger trips. While we are proud of that number, we continually ask ourselves:

• How can we be more efficient?
• How can we improve safety for passengers and drivers?
• How can we elevate the customer experience?

Increasingly, the answers lie in one key area: technology.

Exploring The Potential Of Artificial Intelligence

Technology has long played a role in transit, but Artificial Intelligence (AI) is opening new doors. At the RTC, we’re exploring AI not for novelty’s sake, but as a practical solution to help us solve real-world challenges — and it’s already delivering results.

Smarter Maintenance With AI

One of the most impactful uses of AI has been in vehicle maintenance. Through real-time data, sensors, and machine learning, we monitor engine performance, brake wear, battery health, fluid levels, temperature, and more. These tools help us spot anomalies early, allowing our maintenance teams to act proactively. The result: fewer breakdowns, reduced repair costs, and extended vehicle life.

Using AI To Enhance Safety And Security

Technology is also transforming how we keep our transit system safe. With transit safety being a growing concern nationwide, the RTC has invested millions in enhanced security, including AI-driven solutions that help make buses and transit centers safer.

A prime example is our AI-driven gun detection system. Integrated with nearly 100 security cameras across RTC transit facilities, this technology scans live video feeds for firearms being brandished in a threatening way. When detected, alerts are sent in as little as three to five seconds to trained personnel, who then notify our internal Safety & Security team and our security contractor.

We’ve also introduced GPS-based panic buttons — small, discreet devices drivers can carry to instantly signal for emergency assistance. These tools give our operators peace of mind and improve response times in critical situations.

MJ Maynard-Carey

Creating A More Transparent And Connected Experience

Beyond safety, technology can also enhance the overall transit rider experience —– especially when it comes to reliable, real-time information. Passengers want access to accurate and timely information. That’s why the RTC is focused on leveraging technology to keep riders informed.

Traditional Computer-Aided Dispatch / Automatic Vehicle Location (CAD/AVL) systems used by transit agencies often require agencies to use one provider’s full suite of tools, many of which may be unnecessary or costly. Today’s more open-platform systems allow us to choose vendors based on specific needs, creating cost efficiencies and better service.

We recently partnered with a small private-sector company to solve persistent transit communication issues. The company’s flexible and responsive approach allowed for rapid improvements, including:

• Real-time passenger predictions;
• A publicly available feed compatible with other mobile apps; and,
• The ability to communicate detours directly to riders.

We also integrated our transit feed into our regional traffic management platform, giving both the Traffic Management Center and Bus Operations Center a shared, real-time view of bus movements and roadway incidents.

Looking Ahead: Piloting The Future

The RTC has a long history of piloting new technologies. While not every innovation will be the right fit, we believe testing, learning, and adapting is the key to long-term success. These pilot projects help us identify what works — and more importantly what delivers the best value to our customers.

We believe the path to better transit lies in our willingness to explore, test and evolve. Together through innovation and collaboration, we can create a system that meets the needs of today while paving the way for tomorrow.

The RTC is the regional authority overseeing public transit, metropolitan planning, roadway funding, traffic management, and the public bike share system. The RTC’s vision is to advance regionally transformative mobility solutions through equitable, innovative and sustainable infrastructure development. The RTC’s mission is to elevate quality of life for residents and visitors through sustainable planning, collaborative problem solving, and safe and equitable transportation service. For more information about the RTC and its major initiatives, or to download the rideRTC app, visit rtcsnv.com.